This agreement becomes effective when:
1. You access or use our services,
2. You click a button or checkbox agreeing to the terms, or
3. You place an order with Scale Your Biz Online.
This agreement outlines the terms for your use of our services after placing an order. The services will help run your digital customer loyalty program.
You’re allowed to access and use the services based on this agreement and your order. These rights are non-transferable unless stated otherwise.
We aim for our services to be available 99.8% of the time, excluding any exceptions. If availability falls below this for two months in a row, you can cancel the order with written notice and receive a refund for the unused portion.
We provide email support, responding within 48 hours. If we don’t meet expectations, our only obligation is to try again to resolve the issue.
We follow standard industry practices to protect your data.You must secure your account details (passwords, etc.).Personal information should be limited to what’s necessary for account creation.We may use your data to improve services but will protect it as required by law.
You are responsible for:
Your business’s environment and data security.
Making sure users follow our terms.
Preventing unauthorized access to the services.
You may not:
Share access with others outside your team.
Attempt to hack or misuse the services.
Reverse engineer or copy any part of the services.
Both parties must comply with Canadian laws regarding privacy and data protection. You are responsible for obtaining any necessary consent from individuals whose personal information you use.
You agree to pay all applicable fees as listed in your order or service plan. Payments are made in Canadian dollars, and you authorize us to charge your account accordingly.
All fees are exclusive of taxes. You are responsible for any applicable taxes under Canadian law, including GST/HST/QST.
You own your data and business operations. We own the rights to our services, documentation, and any feedback you provide.
Both parties must keep any confidential information, such as customer data and business plans, private. This does not apply to information that becomes public or is independently developed.
We do not guarantee that our services will always meet your expectations, be uninterrupted, or be error-free. Services are provided "as is."
This agreement continues until your last order ends or is canceled. If you terminate due to service availability issues, you are entitled to a pro-rated refund.
We will protect you from third-party claims related to our services, except where the issue arises from your business operations or data.
We are not liable for indirect damages or losses, and our total liability is limited to the fees you’ve paid us in the past 12 months.
Neither party can use the other’s name or logo without permission, except for including your name in our client list.
Notices can be sent by mail or email and will be considered delivered within specific time frames depending on the method used.
You can only transfer this agreement in connection with a business sale or merger. Otherwise, you need our written consent.
This agreement is governed by Canadian law. Disputes must be resolved in the courts of your province or territory.
Both parties are independent contractors. This agreement does not create an employment or agency relationship.
Neither party is responsible for delays or failures due to uncontrollable events, such as natural disasters or government actions.
We may update this agreement by posting changes online. If you don’t agree with the changes, you can choose not to renew your subscription.
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All Rights Reserved